Choose how to protect your hardware
Hardware Maintenance
We offer our customers the management and repair of their IT devices. Our service is flexible, customisable and cost-effective. It allows you to choose between different levels of coverage and intervention times. It is a multi-brand service that works on products of different brands and models, even on obsolete or discontinued systems. As our mission dictates, it is another service that extends the life of IT devices, reduces waste of resources and CO2 emissions.
Light
Basic coverage that provides customers with a global solution to the needs of each company.
Telephone support: telephone support is available every day, Monday to Friday (except public holidays), from 9 a.m. to 6 p.m. Contact is made by the customer's contact person or a substitute.
Diagnostic intervention: within one working hour from the initial contact.
Intervention time: on-site and/or remote within one working day after call opening.
Recovery time: undefined.
Foreign locations: possibility to deliver the contract also in the customer's foreign locations.
Standard
Ideal coverage for those in need of basic quality support and responsiveness.
Telephone support: telephone support is available every day, Monday to Friday (except public holidays), from 9am to 6pm. Contact is made by the customer's contact person or a substitute.
Diagnostic intervention: within 30 minutes of the call.
Intervention time: on-site and/or remote within 4 working hours.
Recovery time: undefined
Foreign locations: possibility to deliver the contract also in the customer's foreign locations.
Full
Optimal coverage for those with critical systems that require rapid response time and guaranteed restoration of hardware functionality.
Telephone support: support is available daily, Monday to Sunday, from 0:00 to 24:00, via telephone or web.
Diagnostic intervention: within 30 minutes of the call.
Intervention time: on-site and/or remote within 4 working hours.
Recovery time: within 6 working hours from call opening with guaranteed availability of spare parts.
Foreign locations: possibility to provide the contract also in the customer's foreign locations.
